Refund Policy

Insurance policies arranged through Catawba First Insurance Associates, Inc. are issued by third-party insurance carriers. All cancellation and refund processes are subject to the specific terms and conditions of the issuing carrier, applicable North Carolina insurance regulations, and the terms of the individual policy.

As an insurance agency, we facilitate the placement of coverage but are not the insurer of record. Refund decisions ultimately rest with the issuing carrier.

Policyholders wishing to cancel an insurance policy must submit a cancellation request subject to:

• The specific cancellation procedures of the applicable insurance carrier
• Applicable North Carolina insurance laws and regulations
• Written authorization requirements as specified by the carrier
• Identity verification procedures to protect against unauthorized cancellations
• Any advance notice requirements specified in the policy documents

To initiate a cancellation request, please contact our office directly at 725-243-5139 or by email at admin@catawbafirstinsuranceassociates.com.

Refund eligibility and the amount of any refund may depend on several factors, including:

• The type and class of insurance policy
• Unearned premium calculations as determined by the carrier
• The timing of the cancellation relative to the policy effective date
• Whether the cancellation is initiated by the insured or the carrier
• Carrier-specific underwriting guidelines and short-rate penalty provisions
• Applicable state insurance laws governing premium refunds

Refunds, when applicable, are generally calculated on a pro-rata or short-rate basis depending on the carrier's cancellation provisions and the reason for cancellation.

Certain charges associated with the placement or servicing of insurance policies may be non-refundable, including but not limited to:

• Administrative processing fees
• Agency brokerage fees charged separately from premium
• Policy issuance or endorsement service charges
• Inspection or audit fees
• Any fees disclosed at the time of policy issuance

Non-refundable fees will be clearly disclosed prior to policy issuance where required by law or agency practice. This does not affect any rights you may have under applicable North Carolina insurance regulations.

When a refund is approved and issued, the timing of receipt may vary based on several factors:

• The insurance carrier's internal processing timelines (typically 7–21 business days)
• Processing times of financial institutions and banking systems
• The method by which the original premium was paid
• Whether the refund is issued by check, electronic transfer, or credit to a financing account

We will make reasonable efforts to communicate expected refund timelines once a carrier has approved and initiated a refund.

The submission of a cancellation request or refund inquiry does not guarantee that a refund will be approved or issued. Refund determinations are made by the issuing insurance carrier in accordance with the policy terms, carrier guidelines, and applicable law. Catawba First Insurance Associates, Inc. does not have the authority to approve or guarantee carrier refund decisions.

All cancellation requests and refund inquiries may be subject to review for fraud prevention, identity verification, and regulatory compliance purposes. We reserve the right to delay processing any request pending completion of such review. This process is designed to protect our clients and maintain the integrity of the insurance placement process.

Insurance carriers maintain independent cancellation, non-renewal, and refund procedures that are governed by their policy terms and applicable state regulations. In the event of any conflict between this agency refund policy and a carrier's policy terms or applicable North Carolina insurance law, the carrier's terms and applicable law shall supersede this policy.

If your insurance premium has been financed through a premium finance company, cancellation and refund procedures may be further governed by the terms of your premium finance agreement. Unearned premium refunds may be directed to the finance company to satisfy any outstanding balance before any remaining amount is returned to you.

Catawba First Insurance Associates, Inc. reserves the right to modify this Refund Policy at any time. Changes become effective upon posting to our website. We encourage clients to review this policy periodically and to contact us with any questions about specific cancellation or refund scenarios prior to purchasing coverage.

For questions regarding billing, cancellations, or refunds, please contact: